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Delivery Information

Normal Cut-Off Times: 
Royal Mail: Orders placed before 2pm (GMT). 

General Policy: 
We ship orders using several carriers including the Royal Mail and UPS. 
Cool Components deliver to over 200 countries across the world. 
We offer the following shipping methods : 
Royal Mail International Tracked & Signed: Estimated 5-7 days delivery, Insured to $500. Trackable to delivery. Please note that in some cases delivery may take slightly longer due to customers or local postal services.
Split orders: We cannot split orders into two or more shipments because of out of stock items, or any other reason. Please only order out of stock items if you are happy with the delivery schedule for those items. Please be aware that one out of stock item can hold up an entire shipment to you. 
Please Note: All import taxes and duty is to be paid by the buyer.

Free Shipping Conditions: 
Free shipping will be offered on orders where the cost of goods before shipping is greater than $100, less than $300 and weighs less than 19kg, AND orders over $500 weighing less than 10kg. 
Any subsequent shipments necessary to complete the order will be charged at the standard rate. 
The shipping method we use for this offer is Royal Mail International Tracked & Signed: Estimated 5-7 days delivery, Insured to $500. Trackable to delivery. Please note that in some cases delivery may take slightly longer due to customers or local postal services.

Free shipping is available to any mainland US domestic destination. 
Free shipping may not be offered if your order contains dangerous items - for example LiPo batteries. 
The free shipping offer only applies to orders placed, and paid for, online. 
If you return goods for refund that consequently bring your goods total to below the threshold for free shipping, we may decide to charge shipping costs out of the amount to be refunded. 


Backorder Items:
Many of our products are available in larger quantities for backorder. If you require larger quantities of an item than we currently have in stock, simply add your desired quantity to your cart, place your order and we will get them in for you as quickly as possible.

Backordered items are subject to availability with our suppliers. If an item becomes unavailable after you have placed your order we will contact you and offer alternative options. However, it may not be possible to source the item at all, or within your required time period. In this instance, we will offer to refund your order.

Unless otherwise stated or agreed, we will only ship orders containing backorder items once the full order is available - your order will not be split.